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General Terms of Use

Effective from 1 August 2014

Please read these Website General Terms of Use ("GTU") before using this website (the "Site").

1. Information about us & General terms

These GTU govern the relations between the parties of the contract of sale through the online shop Before sending her/his order the buyer is fully informed on GTU. Using the Site indicates that you accept these General Terms. If you do not accept these General Terms, do not use the Site.

If we change these General Terms, we will post the revised document here with an updated effective date. If we make significant changes to these General Terms, we may also notify you by other means such as sending an email or posting a notice on our home page. The Buyer by filing the order form, confirms that she / he accepts these GTU (incl. Claims policy, Shipping & Delivery terms) in the version applicable and effective in the time of sending of confirmation of its order.

Seller and shop operator United Foods Europe Ltd. (registered at Prague 4, Šátalská 987, 42 00, ID 28459717, VAT CZ28459717, registered by the Commercial Register of Municipal Court of Prague, Section C, Insert 143078 (hereinafter referred to as "BEAUTYSHAPE"). You can contact us using the following address: Lublaňská at 47, 120 00 Praha 2.

BEAUTYSHAPE Store address
(also in case of a personal collection point):
Lublaňská 47,
120 00 Praha 2 Tel: 222 542 069

Bank Transfer Bank details:

  • Raiffeisenbank, a.s. Hvězdova 1716/2b 140 78 Prague 4, Czech Republic
  • Account: 6654930001
  • IBAN: CZ1355000000006654930001
  • Currency EUR

GTU do not apply to cases, where a person who intends to buy goods from BEAUTYSHAPE is a legal entity or a person acting on behalf of the legal entity. In that case, BEAUTYSHAPE is entitled to refuse to conclude a purchase contract. It shall inform the buyer in writing by the email address specified in the purchase order.

2. Ordering process and Purchase contract conclusion

Buyer's order made through Site or by phone is a binding proposal of the buyer to conclude a purchase contract with BEAUTYSHAPE.

BEAUTYSHAPE confirm receipt of the order via email to the address specified by the Buyer in the order.

Before the order was dispatched, the buyer has the right to cancel its order (to withdraw its offer to conclude a purchase contract) within 24 hours of its submission by phone or email message to a contact telephone number, respectively. email address BEAUTYSHAPE without any penalty.

The BEAUTYSHAPE acceptance of Buyer proposal to conclude a purchase contract is done via order dispatch by BEAUTYSHAPE to buyer or by explicit acceptance of BEAUTYSHAPE via email of the buyer order (proposal to conclude a purchase contract). Buyer's order made through Site or by phone is binding proposal of the buyer to conclude a purchase contract with BEAUTYSHAPE for the period of 21 days from the moment of sending the order.

Later cancellations is possible only by agreement with the seller. If the buyer wants to cancel the order of goods, which were specially pre-ordered for Buyer by BEAUTYSHAPE, a cancellation fee of 50% of the purchase price may be applied.

Unreasonable Buyer rejection to accept its order delivery shall not be considered neither as an infringement of goods delivery obligation by the Seller nor as the purchase contract cancellation by the Buyer.

Relationships and any disputes arising under that contract shall be settled exclusively under the laws of the Czech Republic and will be resolved by the competent courts of the Czech Republic. Contract is concluded in the Czech and English languages. If the need arises for the contract text translation in the event of a dispute concerning the interpretation of the terms of the contract, the Czech language version is prevailing.

3. Returns, Exchanges, Refunds

Returns within 14 days
The buyer in accordance with paragraph § 1829. of the Civil Code of Czech Republic has the right without giving any reason to withdraw from the contract within fourteen days of receipt of the goods. In this case, price of goods will be re-credited to your account as soon as possible and in any event within 30 days of your order. Please note that you have a legal obligation to take reasonable care of the items while they are in your possession. If you fail to comply with this obligation, your entitlement to a refund may be affected. If you want to cancel your order, you will need to follow the procedure set out below within the fourteen days.

  • Withdrawal from the contract must be sent to the seller within fourteen days preferably in writing, that it was withdrawing from the contract ideally stating the order number, purchase date and account number for a refund. Send a letter to the seller with the following text "I want to unilaterally withdraw form the contract of DD.MM.YEAR, order number: ……. and demand reimbursement paid amount for the goods on account number: ........................ /date and signature.”
  • BEAUTYSHAPE will offer you a refund provided that the products are returned complete, in perfect condition, unused, fully labelled and with the original packaging to the address BEAUTYSHAPE, Lublaňská 47, 120 00 Praha 2, CZECH REPUBLIC, accompanied by a copy of the above letter and the original invoice. Shipping and handling costs are not reimbursed to the Buyer.
  • BEAUTYSHAPE will not accept returns for any non-faulty items that have been used and tags removed. To exchange a product please follow the returns procedure below requesting an exchange and place a new order.

When together with the goods to the Buyer received a gift from Seller, in case of cancelling the order (Buyer’s withdrawal from purchase contract) along with purchased goods, the buyer has to return the gift(s), which was provided under that goods purchase agreement by BEAUTYSHAPE.

Returns after 14 days
Returns received outside the above time frames will not be accepted.

4. Prices, payments and security

All prices quoted in the online store include VAT All transactions are shown in EURO or CZK. All prices quoted on this website are accurate at the time of publication. Discounts, promo offers are valid until we sell out of our stock. BEAUTYSHAPE reserves the right to modify its retail prices at any time, ex-cept for orders that already have been made.

BEUTYSHAPE accepts the following payment methods:

a. Payment by cash or card, when picking up in person at our shop in Prague, Czech Republic

b. Payments via the bank transfer to the account of the BEAUTYSHAPE (incl. transaction reference number is the order number listed in the confirmation e-mail, together with other data required for the bank transfer)

c. Electronic payment systems (upon availability as shown on the payment page)

d. Online payment in a secure environment by credit cards VISA, MasterCard or Maestro (we use the latest and most secure application 3D-Secure, the data from the credit card is submitted directly to the bank, not to the e-shop operator)

e. Cash on delivery (cash payment upon the acceptance of merchandise from the shipping company – only in the Czech Republic) – shipping company transaction fee is applied

f. Payments via PayPal.

5. Discounts and coupons

If the rebate coupon or discount will be redeemed against its terms of use, BEUTYSHAPE has the right to cancel the rebate coupon or discount applied. Terms of use for specific discounts and coupon are indicated on our Site. Unless otherwise specified in terms of use, any discount or coupon can be redeemed only once.

6. Availability and Delivery

We will only be able to fulfil an order, if the delivery address is a place of residence or place of employment located in Czech Republic. Some products can only be sold at our beauty salon premises, due to commercial terms issued by the brand owners.

The shipping fee is paid by the buyer according to the shipping method chosen in the order. If the order amount exceeds 2 000,- Kč (Czech crowns) shipping within the Czech Republic is free of charge. Shipping methods and fees are indicated at

If you have ordered more than one product, we will wait until all items in the order are available before we ship them, as we do not make partial deliveries.

BEAUTYSHAPE according to the contract must deliver the goods to a place specified by the buyer in the order, the buyer is obliged to accept the goods on delivery. Always check your package when receiving it. If you have any doubt about the state of your package, refuse to receive it.

Dispatch times are as follows:

•In stock: 24 hours.
•Available in our central warehouses: 7 days. Usually dispatched within one week.
•Items are dispatched Monday to Friday, excluding bank holidays.
•The delivery time is between 1 and 2 working days after dispatch.
•Deliveries are not made on Saturdays or Sundays or on bank holidays.

If your order is returned to us because of a wrong or incomplete address, the shipping will be your responsibility regardless to the amount of your order and will be charged to your account according to the shipping fee.

7. Personal data

All personal data given in Buyer’s order (filled in the Buyer registration form, when placing the order) will be used only for the execution of the contract with the buyer and our marketing activities (incl. Gift cards, B-day present delivery etc.). We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information, except in situations related to the order shipment or payment for ordered goods (use of name and shipping address).

For transactions we offer the use Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential. After a transaction, your private information (credit card numbers) will not be stored on our servers.

The buyer has the right to ask the seller in writing to modify or delete their personal data from its database.

8. Working hours

Purchase orders are made via online store : 24 hours a day, 7 days a week.